Return Policy

Return Policies

We value your satisfaction with our LED street lights. Please read our return policy carefully to ensure a smooth and hassle-free process should you need to return an item.

1. Eligibility for Returns

• Timeframe: Returns are accepted within 30 days of the delivery date.
• Condition: The item must be in its original condition, unused, and undamaged, with all original packaging, accessories, and manuals included.
• Proof of Purchase: A valid receipt or order confirmation may be required.

2. Non-Returnable Items

• Customized or special-order products.
• Items damaged due to misuse, improper installation, or unauthorized modifications.
• Products not purchased directly from our store or authorized distributors.

3. Return Process

1. Initiate a Return: Contact our customer service team at admin@ledprovider.com.au or Phone Number:+61 452 060 670 with your order details and reason for the return.
2. Approval: Once your request is reviewed, we will provide you with a Return Merchandise Authorization (RMA) number.
3. Shipping: Securely pack the product, including all original components, and label it with the RMA number. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
4. Inspection and Refund: Upon receipt, the item will be inspected. If approved, refunds will be issued to the original payment method within 7-10 business days.

4. Exchanges and Replacements

• If you receive a defective or incorrect item, we will offer a free replacement or exchange. Contact us within 7 days of receiving the product to arrange this.

5. Warranty Claims

• Products covered under warranty are eligible for repair or replacement as per the warranty terms. Please refer to your product’s warranty documentation for details.

6. Restocking Fee

• A restocking fee of 0% may apply to returns not resulting from defects or errors. This fee will be deducted from the refund amount.

7. Damaged or Missing Items

• Inspect your order upon delivery. If any item is damaged or missing, report it to us within 48 hours to qualify for a replacement or refund.

For further assistance, please contact our customer support team at:

• Email: admin@ledprovider.com.au 
• Phone: +61 452 060 670

Thank you for choosing our LED street lights. We appreciate your business and are committed to ensuring your satisfaction!